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12-29-2023, 11:16 PM #1Heads Up: Delays in SJK Parts Fulfillment
Hi All,
Working a few AOG's and had to procure an FCSOV and a couple of other items from Embraer over the last week.
Customer has been down over a week and DHL lost the package.... That's a whole other story.
Wanted to relay what I was told, which confirmed my observation of their fulfillment/overall service level recently.
Luiz at SJK Parts Center informed that they are temporarily under-staffed for whatever reason.
Just a heads up if you order parts, may consider upgrading from FedEx to Counter-to-Counter if you even think they may miss the Thursday/Friday FedEx pickup and you get into the weekend and your part is nowhere to be found. They expedite/escalate Counter-to-Counter in warehouse and it's a much better chance of on-time fulfillment.
At the very least, and I hate to put it this way, give your request a little more elbow grease than normal and keep banging the phone line so it's top of mind and gets filled.
If you need a hand with procurement, or an Embraer Level II/III Parts Contact, feel free to call me.
Best,
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