Results 1 to 20 of 20
-
05-12-2021, 01:50 PM
#1
EEC Update on Phenom 100 and Phenom 300 Batteries Coverage Support
I received an email from the new head of EEC, (Username Protected).
Phenom 100 and Phenom 300 Batteries Coverage Support
We have listened closely to your feedback about the Concorde Battery STC*. And although Embraer does not cover STCs within Embraer Executive Care, we created a solution for this specific case.
Embraer Executive Care and Prime Parts customers who have already installed the Concorde Battery STC or are interested to install this STC, will now be eligible to receive a credit when the current batteries have failed.
* STC numbers: SA01703WI / SA00959DE (Embraer EMB 505) and SA01633WI (Embraer EMB-500)KPIE - Phenom 300 N329MC ATP: EMB-550/EMB-505/EMB-500 & EA500 -
05-12-2021, 04:10 PM #2Barry Lerman @KSOP Phenom 100 N316BL
-
05-12-2021, 10:03 PM #3
LOL...I emailed him too. My batteries have an upcoming check, and if they fail I'd like to replace them with Concorde's. So I asked him if EEC will replace my batteries with Concorde's IF I pay for the STC.
-
05-13-2021, 08:15 PM #4
My response received today:
Hello Barry,
Thanx for reaching out!
The financial transaction we will be able to cover through claims inside EEC will allow you to choose if you would like to apply the Concorde STC and be able to use the Program for R&R of the Concorde battery – but only after you have opted to apply it.
In other words – once you install the STC and the battery is out of warranty, we will be able to cover any failures through a financial transaction. Embraer is in no way endorsing or sponsoring STCs.
Hope this helps – feel free to reach out. Thanx
(Username Protected)
Embraer Executive Care
Embraer / Services & Support
P:954 359 3860
M:407 408 4799
[email protected]Barry Lerman @KSOP Phenom 100 N316BL -
05-13-2021, 10:07 PM #5
Can someone explain why Concorde would even charge for an STC so that customers would have the right to buy and use Concorde products? It would seem to me that the prudent thing for them to do would be to offer the STC to all Phenom 100 owners at no charge, and by doing so gain millions of dollars of repeat business for themselves.
I guess I'm too simple of a guy - I would never tell my customers that they have to pay me for the right to buy my products. -
05-21-2021, 11:39 AM #7
I think they need to provide more clarity (and I have asked). For now, it sounds like they are not going to cover the INITIAL replacement of Gill batteries by Concorde (even if the Gills are failed) ... "you install the STC" ... but they will cover replacement of the Concordes once the Concordes fail out of warranty.
IF that is the case, you basically are out of pocket one replacement cycle to get switched over. -
06-02-2021, 08:55 AM #8
Received this notification this morning regarding clarification on the switch to Concorde batteries.
EEC_P100_P300 Batteries Coverage Support[5].pdfBarry Lerman @KSOP Phenom 100 N316BL -
06-02-2021, 09:51 AM #9
Here is the Concorde battery for the Phenom 100. I haven't spoken to Concorde yet, but I'm hoping they'll thrown in the STC at N/C for members who want to make the switch.
-
06-02-2021, 10:14 AM #10
Then again, you could just go with the Gill batteries and put the dollars you'd spend on the Concorde battery towards a Startpac like this one. I bought one with a cart, and it is a LOT cheaper than 2 new batteries. Just an idea.
-
06-04-2021, 09:00 AM #11
For those who didn't want to read the PDF that Barry posted, it says that they will cover both switching to Concorde from a failed Gill battery or replacing a failed Concorde battery, at a fixed dollar amount per battery, to be paid as a credit against your EEC account.
-
06-04-2021, 09:09 AM #12
Concorde sent me an email, with no offer to cover the STC cost to anyone wanting to replace their Gill batteries, i.e. "Currently Concorde is selling the STC and the replacement batteries through its distribution network. There is a distributor list on the website.
" -
09-12-2021, 07:03 AM #13
-
Username ProtectedFrequent Poster
- Posts
- 121 Posts
- Thanked 54 times
- Phenom 300 Owner & Pilot
- Join Date
- Joined Oct 2020
- Location
- Cedar Rapids, IA
09-14-2021, 09:23 AM #14Last I talked to my FSR he mentioned uncertainty around initial replacement, but said once you are on them, they will be giving you credit towards Gill's and you pay the difference for Concorde's.
-
10-20-2021, 01:58 PM #15
Off topic, but does anyone know if ELT battery replacement is covered by EEC Standard? My main ship batteries are covered, but I am being told ELT batteries are not, which doesn't make sense to me.
-
10-20-2021, 02:06 PM
#16
KPIE - Phenom 300 N329MC ATP: EMB-550/EMB-505/EMB-500 & EA500 -
10-20-2021, 05:39 PM #17
Thanks Marcus, although I did get some good information from (Username Protected) at Embraer, which is:
"When the service center looks up this expendable battery, it will show at cost. This battery is indeed covered by EEC as an expendable. Expendables, ordered by the service center, need to have the cost claimed under warranty by the service center.
Please call me if you have further questions.
Best regards,
(Username Protected)" -
10-21-2021, 07:17 AM
#18
Gary good of you to push back at the SC, I have had to do that too for odd items. Recently they wanted to bill me $1200 for a seat back gas strut, because their SC warranty team said it wasn't covered. I just happened to have EEC pay for a strut earlier in the year, so I knew well it was covered. Some emails with EEC and it was sorted.
My plane is in for the 120 mo inspection now, can't wait to start auditing the bill. In my mind everything is covered unless it is specifically excluded in the contract.KPIE - Phenom 300 N329MC ATP: EMB-550/EMB-505/EMB-500 & EA500 -
11-30-2021, 08:36 AM #19
Does anyone have a price for the STC for the 100? Do we need 2 of them, one for each battery? Where do you order them from? Thanks!
Steve
- Quick Links
- New Posts
- Participated
- Subscribed
- Today's Posts
- Hot This Week