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Another SC for the NE announced. Between this new location and the addition of KISP a few weeks back, is there enough options to replace BDL?

August 10th, 2021 — Pro Star Aviation, an innovative aerospace modification center, announced today Embraer had selected them as the new Northeast Embraer Authorized Service Center. Providing line and base maintenance support on the Phenom 100/300, Legacy 450/500, Praetor 500/600 and Legacy 600/650 airframes.

“Embraer is one of the leading Business Jet manufacturers, delivering high-quality aircraft worldwide, and Pro Star is honored to have been selected as an Authorized Service Center,” stated Sean Peterson, Pro Star Aviation’s General Manager. “Our team has extensive experience on many business jet platforms including the Phenom 100/300 for maintenance, avionic upgrades, cabin entertainment and refurbishments.

Embraer owners will have the advantage of Pro Star’s close proximity to Boston and Hartford, providing avionics upgrades and repairs as well as full maintenance capabilities. Their state-of-the-art facilities provide dedicated customer offices, conference rooms, complimentary WiFi, and full access to your aircraft.

About Pro Star Aviation

Pro Star Aviation is a premier full-service Business and Special Missions aircraft service center. Located at Manchester-Boston Regional Airport in NH, providing innovative solutions, quality craftsmanship, and best in class customer service while maintaining the highest level of integrity. https://www.prostaraviation.com/

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I thought Eagle Creek was looking into BDL but haven't heard anymore on the topic. It could be that COVID has prevented them from moving on that opportunity.

Dumb Question #1 - Do you need to use an authorized service center to use EEC Std or Enhanced coverage? If not, do they make it a hassle to get coverage?
Dumb Question #2 - If the answer #1 is no, what is the advantage of using an "authorized service center"?

Interstate Turbine at KCHS is servicing P300s as there are several in the greater Charleston area; they are a good shop. I'd prefer to let them do some of the minor maintenance such as swapping out brakes, wheels, etc. To the best of my knowledge they aren't working on P100s as there isn't enough local business to justify the training and maintenance manual expense.

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Dumb Question #1 - Do you need to use an authorized service center to use EEC Std or Enhanced coverage? If not, do they make it a hassle to get coverage?

Any owner/operator can order parts under EEC via eParts or Contact Center. You can send a letter to Contact Center authorizing a non-service center to order parts on your behalf. EEC Enhanced labor coverage only applies to authorized service centers as far as I can recall.

Dumb Question #2 - If the answer #1 is no, what is the advantage of using an "authorized service center"?

Primarily that the staff is trained (has done the job before) and has access to the manuals and proper support equipment. You may need to supply the AMM etc if you go a third party shop. There are some great non-service center shops such as Aero Star Aviation that specialize in the Phenom.